Return Policy

Return Policy

Return and Refund Policy

Thank you for shopping with us. We strive to ensure you are fully satisfied with your purchase, but we also understand that sometimes an item may not be what you expected. Please read below to understand how we handle returns.

Acceptance of Returns:
- Returns are accepted for items that are defective upon arrival.
- Items must be in new, unused, and unopened condition with all original materials included with the shipment.
- A receipt or proof of purchase is required for all returns.

Return Window:
- You must initiate your return within 1 day from the delivery date.

Return Methods:
- Items can be returned in-store or by mail. To arrange for a return by mail, please contact us so we can provide you with the necessary instructions and address.

Return Charges:
- If you are returning an item due to remorse, you will be responsible for the return shipping costs.
- There is no restocking fee.
- If the item is defective, we will cover the return shipping costs.

Non-Returnable Items:
- Food & Nutrition, Health & Safety products, and items from the Deals collection are final sale and cannot be returned.
- Opened or used products are not eligible for returns.
- "As Is" or clearance items are non-returnable.
- We do not accept returns of Monogrammed, Personalized, Custom-Made, and Special-Order items.

ID Requirements:
- We reserve the right to request a valid photo ID for any return transaction.

- Upon receipt and inspection of the return, we will process your refund or exchange as quickly as possible.
- Refunds will be issued to the original method of payment or as store credit.

Contact Us:
- For any return-related queries or to initiate a return, please contact us at +233 24 402 3326 or use our 'contact us' form on our website.

We are dedicated to addressing your concerns and ensuring a straightforward return process.